Starter
Regular$39/month
Founding price$29/month
- 1 location
- Up to 10 negative-review reply drafts per month
- Monthly complaint-pattern note
EEchoCairn / reputation support
Turn negative reviews into a better reputation—and win back unhappy customers.
EchoCairn helps you respond thoughtfully, spot recurring complaints, and make it easier to reconnect with unhappy reviewers.
Founding plans
From $29/month
Choose the monthly plan that fits your locations and review cadence.
You choose what to publishStart with a public review link
Example
A public review and a reply draft
Public Yelp review
Frances C. · Stella, Burlingame
“The risotto was undercooked. The halibut was overcooked and tough.”View review source
Illustrative sample reply draft
Thank you for sharing this feedback. We’re sorry the risotto and halibut missed the mark. We appreciate the details and your honest perspective.
Illustrative sample pattern note
This review mentions two dishes missing the mark in one visit. It does not establish a recurring pattern; similar feedback across other recent reviews would be worth checking before deciding what to fix.
The review above is a public Yelp example, not an EchoCairn customer testimonial. The reply and pattern note are illustrative sample content, not posted or generated results.
Founding plans
Plans to improve your reputation and win back unhappy customers.
Founding prices locked in for our first 10 customers.
Pro
Regular$79/month
Founding price$59/month
- Up to 3 locations
- 15 negative-review reply drafts per month
- Weekly checks
- Weekly trend report: top 3 complaint themes, how each changed, and one fix to try
| Included | Starter | Pro |
|---|---|---|
| Monthly price | $29/month founding | $59/month founding |
| Locations | 1 location | Up to 3 locations |
| Reply drafts | Up to 10 negative-review reply drafts per month | 15 negative-review reply drafts per month |
| Checks and complaint insights | Monthly complaint-pattern note | Weekly checks and trend report: top 3 complaint themes, how each changed, and one fix to try |
A free place to start
Get three free reply drafts
No payment or card details. Share your business name, email, and a public Google Maps or Yelp review page. We’ll email grounded drafts for up to three recent negative reviews within 24 hours.
Drafts within 24 hours, usually same day. Every draft is reviewed before delivery, and you approve and post it yourself.
A focused review workflow
A regular rhythm for better reviews.
One complaint may be a moment. Similar complaints repeated across negative reviews can reveal a pattern worth fixing. EchoCairn prepares the drafts and note as a starting point; you decide what to publish.
01 / Share
Share a public business page.
Use a Google Maps or Yelp page.
02 / Claim
Claim a founding spot.
Choose Starter or Pro above to email us with your preferred monthly plan.
03 / Prepare
Get drafts and complaint insights.
Your plan sets the draft allowance and the cadence of its complaint insights.
04 / Decide
Review and publish them yourself.
Drafts are yours to review and edit before you choose whether to publish.
Illustrative example
What review insights can include.
This is an illustrative example of the format, not real customer output or a set of public reviews. A real pack uses only eligible reviews that EchoCairn can verify.
Three illustrative reply drafts and one pattern note
Three illustrative reply drafts
Illustrative draft 1
Thank you for sharing this feedback. We’re sorry your visit fell short, and we appreciate you taking the time to let us know.
Illustrative draft 2
We appreciate you bringing this to our attention. We’re sorry the experience did not meet expectations.
Illustrative draft 3
Thank you for taking the time to share your perspective. We’re sorry we missed the mark, and we appreciate hearing from you.
Illustrative pattern note
If several eligible reviews mentioned long waits, that repetition could point to a service-timing issue worth checking. This is a hypothetical example, not a finding about Stella or another business.
Starter and Pro founding plans
Build a better reputation, one response at a time.
Choose a monthly plan above to email your preferred founding offer.